Return Policy

1. Refund Eligibility

Items are eligible for return if they are unused, undamaged, and in their original packaging. Proof of purchase (order confirmation or receipt) is required for all returns.

• Product must be in original condition
• All accessories and documentation included
• No visible signs of wear or alteration

2. Time Limits

Return requests must be submitted within 30 calendar days from the delivery date. After this period, we may not be able to process refunds or exchanges.

Refunds are typically processed within 7–10 business days after the returned item is received and inspected.

3. How to Request a Return

To initiate a return, please contact our Customer Support team with your order number and reason for return.

Once approved, you will receive detailed return shipping instructions.

4. Return Requirements

• Return authorization confirmation from LUNORVEXION
• Secure packaging to prevent shipping damage
• Shipping label clearly attached

Customers are responsible for return shipping costs unless the item was received defective or incorrect.

5. Exceptions & Non-Returnable Items

Certain products are not eligible for return, including:

• Final sale or clearance items
• Personalized or custom-made products
• Items damaged due to misuse or improper handling

6. Refund Method

Approved refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your financial institution.

If you have not received your refund within 10 business days after confirmation, please contact our support team for assistance.